Returns & Exchanges
Due to the perishable nature of our beverages, we do not accept returns on any Poppi products; however, we are committed to ensuring you love every sip. If your order arrives damaged or doesn't meet your expectations, please contact us within 30 days of purchase for a resolution.
Inspect Your Order
Upon arrival, please check your shipment for any signs of damage or missing cans before opening the packaging.
Gather Documentation
Take clear photos of the damaged product and keep your order confirmation number ready to help us expedite your request.
Contact Support
Send an email to our customer experience team at [email protected] with your order details and photos of the issue.
Receive Resolution
Our team will review your claim and issue a replacement shipment or a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing